Frequently Ask Questions
Is the kit cleaned after every use?
Yes all items are professionally cleaned between uses.
When will the kit arrive?
We aim post everything to arrive approx 7 days prior to your trip flight start date at no extra charge to ensure it arrives on time and will also allow time for a size change if needed.
Do I need to wash kit before sending it back?
No, as this can cause delays and errors on the customers part in incorrectly washing waterproof and down items or shrinking merino wool items. So you should not try and clean you kit prior to posting it back.
How do I post my kit back?
This will depend on the size/weight of your order please read our delivery page this will also be in your quote email which had your rental agreement attached to it.
My trip is longer than 2 weeks can I hire for this period and will it be 2x as much for say 4 weeks etc?
Yes you can hire for longer and we never charge double the hire price and usually reduce the extended rental past 2 weeks depending on the items being hired.
Can I come and try items on?
99% of the time we post kit out to our customers across the UK to arrive approx 1 week prior to their trip allowing time for a size change. Some people still wish to come and try items on such as boots etc. Please arrange a visit and do not just turn up as we are frequently not open at certain times or busy packing orders. We can then get your items ready for you.
How do I inflate my sleeping mat?
There are instructions here https://www.expeditionkithire.co.uk/sleeping-mat-hire.html and a video here for Exped mats https://www.youtube.com/watch?v=lpa9qNictSs If the mat comes with an inflation sack you close the deflate valve (if it has a separate one); and attached to the inflate valve, fill sack with air and push into the mat.
When do I have to post the kit back?
The day after your rental agreement ends. So if the end date states 12 June it will be on the 13th June. Your Yodel label can be used 7 days a week at many drop off points. Parcel Force labels can be dropped off at post offices Mon-Sat.
Will I get tracking for my delivery?
Yes If you have supplied your mobile number and email address you will get tracking from the delivery company when this is dispatched. Someone does need to sign but with most delivery companies these days they may ask a neighbour to do this for you if you are out.
How do I ring the delivery company?
Tracking: After your order has been dispatched (post out date on your rental agreement) you will be sent text or email tracking info via Parcel Force/Fedex. In the event you need to track your parcel do not send us an email, use your tacking number to contact parcel force using the links http://www.parcelforce.com/track-trace or https://www.fedex.com/en-gb/tracking.html when on this page click through to tracking details to see if it is on the van etc. Emailing us or ringing us is a waste of time we have no control over the parcel once it has left our building, and you are best placed to contact Parcel Force/Fedex to discuss delivery as they may not be able to find you etc. You can contact your local depot option 5 to speak to a human http://www.parcelforce.com/depot-finder or Fedex Tel 03456 07 08 09 and provide your tracking number.
Yes all items are professionally cleaned between uses.
When will the kit arrive?
We aim post everything to arrive approx 7 days prior to your trip flight start date at no extra charge to ensure it arrives on time and will also allow time for a size change if needed.
Do I need to wash kit before sending it back?
No, as this can cause delays and errors on the customers part in incorrectly washing waterproof and down items or shrinking merino wool items. So you should not try and clean you kit prior to posting it back.
How do I post my kit back?
This will depend on the size/weight of your order please read our delivery page this will also be in your quote email which had your rental agreement attached to it.
My trip is longer than 2 weeks can I hire for this period and will it be 2x as much for say 4 weeks etc?
Yes you can hire for longer and we never charge double the hire price and usually reduce the extended rental past 2 weeks depending on the items being hired.
Can I come and try items on?
99% of the time we post kit out to our customers across the UK to arrive approx 1 week prior to their trip allowing time for a size change. Some people still wish to come and try items on such as boots etc. Please arrange a visit and do not just turn up as we are frequently not open at certain times or busy packing orders. We can then get your items ready for you.
How do I inflate my sleeping mat?
There are instructions here https://www.expeditionkithire.co.uk/sleeping-mat-hire.html and a video here for Exped mats https://www.youtube.com/watch?v=lpa9qNictSs If the mat comes with an inflation sack you close the deflate valve (if it has a separate one); and attached to the inflate valve, fill sack with air and push into the mat.
When do I have to post the kit back?
The day after your rental agreement ends. So if the end date states 12 June it will be on the 13th June. Your Yodel label can be used 7 days a week at many drop off points. Parcel Force labels can be dropped off at post offices Mon-Sat.
Will I get tracking for my delivery?
Yes If you have supplied your mobile number and email address you will get tracking from the delivery company when this is dispatched. Someone does need to sign but with most delivery companies these days they may ask a neighbour to do this for you if you are out.
How do I ring the delivery company?
Tracking: After your order has been dispatched (post out date on your rental agreement) you will be sent text or email tracking info via Parcel Force/Fedex. In the event you need to track your parcel do not send us an email, use your tacking number to contact parcel force using the links http://www.parcelforce.com/track-trace or https://www.fedex.com/en-gb/tracking.html when on this page click through to tracking details to see if it is on the van etc. Emailing us or ringing us is a waste of time we have no control over the parcel once it has left our building, and you are best placed to contact Parcel Force/Fedex to discuss delivery as they may not be able to find you etc. You can contact your local depot option 5 to speak to a human http://www.parcelforce.com/depot-finder or Fedex Tel 03456 07 08 09 and provide your tracking number.